Shipping & Returns

Rent with Eden ships within New Zealand ONLY. Orders with international addresses will not be fulfilled; they will be refunded immediately.

Shipping

All our orders are shipped using New Zealand Post's Overnight Courier Service.

Our orders are processed Monday - Friday (excluding public holidays) and will be dispatched 2-5 days prior to your selected date depending on availability and time of booking. We aim to have your order delivered 1-3 days prior to your event.

Once your order has been dispatched, you will receive tracking information via email. Please check your junk/spam folder prior to contacting us as sometimes these emails end up there!

Postal Returns:

Your rental garment needs to be returned the next working day after the weekend - Monday. This needs to be posted with OVERNIGHT COURIER (non - signature) by 3:30PM Monday.

A $15 fee will be charged for any late returns, local or postal. This fee is taken very seriously and will be asked for and complied with as a part of agreeing to these terms and conditions. (If discussed prior to posting and/or pick up that the rental is to be extended because of the event - then fees do not apply. eg. returns can be done on Tuesdays if traveling for an event etc.)

Public holiday week/weekend fees for late returns are $20 per late day - as these weeks are a lot more time restraining and stressful.

Your rental garment can be returned on Tuesday after a public holiday Monday. Same posting rules apply as above.

All rentals are to be posted back over the counter at your local NZ Post store only! If done through drop boxes or any other form other than over the counter this will result as not being sent, and you will still be charged late fees. This is because drop boxes are not cleared daily.

Postal Returns:

I will offer a partial refund for packages that do not arrive in time for booked events. This is IF the parcel has been delayed and was not an attempted delivery, or awaiting collection item ONLY.

Given the circumstances, it is out of my control whether the parcel reaches you on time in regards to delays in postal services, and is at fault of the NZ Post company, but this is the risk you take when booking a postal rental and is stated on the website when you book in a postal rental. I will always send my packages with enough time to reach you as they are sent with overnight courier on Monday, Tuesday or Wednesday, which allows plenty of time to reach your destination. Proof of said delay and no arrival of package before your event is to be provided via email or direct message.

Shipping costs will not be refunded, as the service was still used. If you book a postal rental on Wednesday afternoon (4pm)/ evening or Thursday for a weekend rental, booking this comes at your own risk. Although your parcel still has a good chance of arriving the next day it doesn’t leave much room for any delays should they arise. 

Drop-off Returns:

Return days for Tauranga pickups are Sunday or Monday night, anytime before 11:59pm. This timeframe is fixed unless discussed and organised prior to payment.

If a garment is not dropped off on time, this will result in a $15/day fee.