Terms & Conditions
By using Rent with Eden’s services you are declaring that you accept all terms and conditions listed below, and are therefore agreeing to abide by our rules and procedures accordingly. If you do not comply or agree with any of the following, please refrain from using our services.
1. All pricing is in New Zealand Dollars ($NZD)
2. Rental period shall commence from the start date of your order and ends on the finish date.
3. The Product is, and will, at all times remain the absolute property of Rent with Eden.
Hire Period:
Our standard hire period is 3 days (Friday- Sunday). Please note, if an extended hire period is required this can be selected on each garment's booking selection.
Garments are sent out as early as possible, please note this time frame can vary depending on the garment and demand. However, please be assured you will have your garment before your event date.
Postal Returns:
Your rental garment needs to be returned the next working day after the weekend - Monday. This needs to be posted with OVERNIGHT COURIER (non - signature) by 4pm Monday.
A $15 fee will be charged for any late returns, local or postal. This fee is taken very seriously and will be asked for and complied with as a part of agreeing to these terms and conditions. (If discussed prior to posting and/or pick up that the rental is to be extended because of the event - then fees do not apply. eg. returns can be done on Tuesdays if traveling for an event etc.)
Public holiday week/weekend fees for late returns are $20 per late day - as these weeks are a lot more time restraining and stressful. Your rental garment can be returned on Tuesday after a public holiday Monday. Same posting rules apply as above.
All rentals are to be posted back over the counter at your local NZ Post store only! If done through drop boxes or any other form other than over the counter this will result as not being sent, and you will still be charged late fees. This is because drop boxes are not cleared daily.
I will offer a partial refund for packages that do not arrive in time for booked events. This is IF the parcel has been delayed and was not an attempted delivery, or awaiting collection item ONLY.
Given the circumstances, it is out of my control whether the parcel reaches you on time in regards to delays in postal services, and is at fault of the NZ Post company, but this is the risk you take when booking a postal rental and is stated on the website when you book in a postal rental. I will always send my packages with enough time to reach you as they are sent with overnight courier on Monday, Tuesday or Wednesday, which allows plenty of time to reach your destination. Proof of said delay and no arrival of package before your event is to be provided via email or direct message.
Shipping costs will not be refunded, as the service was still used. If you book a postal rental on Wednesday afternoon (4pm)/ evening or Thursday for a weekend rental, booking this comes at your own risk. Although your parcel still has a good chance of arriving the next day it doesn’t leave much room for any delays should they arise.
Drop-off Returns:
Return days for Tauranga pickups are Sunday or Monday night, anytime before 11:59pm. This timeframe is fixed unless discussed and organised prior to payment.
If a garment is not dropped off on time, this will result in a $15/day fee.
Postal Try On’s:
By choosing the "TRY ON" and "POSTAL" option available for every garment on our website. You will be sent a rental of your choice to try on.
A limit of 1 garment per try-on booking is heavily enforced.
Early booking is advised. We recommended booking in advance and prior to your special event. We will advise when the rental has been posted to you. Once received, feel free to try it on and get some pics! If you would like to book, please let us know so we’re able to make the necessary changes to accommodate you. As availability isn’t always guaranteed.
Return the rental in the provided courier bag and handover the package to your local NZ Post office before 4pm on the following day. Late fees may apply.
Postal Try On’s aren’t available for weekends with a public holiday. If the rentals are damaged while in your possession, you are liable to pay the associated cleaning, repair, or replacement cost. The condition of the garment may have deteriorated between your postal try on and event.
Prices will be 50% off the regular rental price for Try-Ons. This takes into consideration postage, cleaning, repairs and overturn for upcoming bookings for that week.
Local Try On’s:
By choosing the "TRY ON" and "PICK UP IN TAURANGA" option available for every garment on our website. You will be sent a rental of your choice to try on.
Return the rental to the designated pick up/drop off location as per our instructions from us via Email. Local Try On’s aren’t available for weekends with a public holiday.
If the rentals are damaged while in your possession, you are liable to pay the associated cleaning, repair, or replacement cost. The condition of the garment may have deteriorated between your local try on and event.
Prices will be 50% off the regular rental price for Try-Ons. This takes into consideration cleaning, repairs and overturn for upcoming bookings for that week.
Size/Styling Issues:
If you choose to pick up/have your rental posted prior to trying the rental on, a refund will not be provided if the rental does not 'suit you, look right on or fit.' Please check all size, fit and style of rentals before booking and confirming or be in touch if you are unsure to save this from happening.
Booking Process:
To book a garment, select the garment you wish to book on our website, and select the appropriate rental periods as shown ( 2, 3, 5, and 7 Days). Then select the delivery option of your choice.
Continue to checkout & review your details are correct. Preview our Terms & Conditions to ensure no issues. Complete the transaction and await your rentals arrival.
To secure a garment, we require full payment. Cash will not be accepted as a form of payment, unless discussed prior.
Refer to the TRY ON section for that booking process.
Cancellation:
RWE offers a cancellation window, 7 days (or earlier) prior to the start of your rental order. You must be in contact with us via email/instagram: rentwitheden@gmail.com or @rentwitheden. This is subject to the order not already being packed/picked up by courier/ or picked up by the customer. In instances where a partial deposit is provided, the partial deposit will compensate for the late cancellation fee. Please note this before proceeding with your booking.
Please see our cancellation time frames below:
At least 7 days before the rental start date: Full refund
Less than 7 Days before the rental start date: No refund
Damages:
When hiring our garments it is expected that they will be treated with the utmost care and respect. Any damages that occur whilst the garment is in your possession (including but not limited to stains, rips, pulls or tears) will be required to be compensated for.
In circumstances where an item is damaged beyond repair, you will be required to pay the full RRP of the item. Regardless of the condition you rented the rental in, you will be liable to cover the cost of the RRP for a NEW rental that is displayed on the brands website in current time. IF the rental is no longer for sale you are to pay the price the rental was bought for at said time, proof of said purchase by me will be presented to you.
All orders encompass a damage waiver protection fee. Significant damage will require compensation and you will be contacted and invoiced accordingly.
A compulsory damage waiver fee of $5 will be automatically added to your order. This is in the rental garment total price before delivery fees. This covers any minor issues - including but not limited to stains, rips, pulls or tears.
Faulty:
Refunds are provided if the rental arrives damaged or faulty (unlikely). Photo evidence of the damage needs to be provided the day of the rental arriving and finding the damage - if the rental is unable to be worn because of the damage the rental will then need to be returned that day or one working day after either via the prepaid courier bag or dropped back locally. Only once the rental has been returned then a refund will be issued to the bank account/card the rental was paid for on. If the rental is still able to be worn once said damage has been addressed you will no longer qualify for a refund as the rental is still being rented for said date and event.
Lost Rentals:
If you are posting your rental back correctly with tracking and overnight this should not occur. But in some cases this may happen where the rental may get lost in transit. I will then lodge an investigation to the postal company regarding if the rental was sent correctly, to then if it was not if the outcome is that the rental cannot be traced or found you will be liable to pay the full retail cost of the rental for a new replacement. IF the rental is lost in transit and this is due to a fault of the postal company they will be liable to cover this. ALL information cards, and RWE packaging bags are to be returned with every rental (if your rental comes in a custom packaging bag). A $15 fee is charged if you do not return your packaging bag with your rental, as RWE is trying to implement sustainable use of packaging and these are not cheap to make.
Refunds:
Any and all refunds for any reason that are processed from RWE back to a customer will incur a $5 processing fee. This is due to website fees for reverting a transaction. The customer is liable to cover this.
T’s and C’s:
RWE has the right to alter/change/add to these terms and conditions as I see fit. The renter is responsible for ensuring they are aware of the current version prior to renting.
Any breach of the above stated terms and conditions will be addressed in a professional manner and is expected to be resolved within 24 hours of the breach. Thank You.
With Love,
Eden - Founder of Rent with Eden <3